Chipotle is a pioneer of the fast assembly-line restaurant format, where you get in line and guide a human worker through the process to build your meal while you watch. It’s a foolproof system, or so I thought before I checked out this investigative story by MarketWatch revealing how Chipotle is handling the growth of online orders in a pandemic world. Once I read the accounts of various Chipotle employees interviewed in the MarketWatch article, I was stunned by what they really go through.
One employee detailed the struggle with the onslaught of online orders:
“People would just stare at us, angry,” he said. “Orders were coming in faster than they could be made. We would frequently see orders of 75, 80, 90 items within a 15-minute...
source https://www.theverge.com/2021/10/31/22753447/go-read-this-story-online-orders-employee-burn-out-chipotle-workers-fast-food
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