Increasing automation and digitization is inevitable. More companies are transferring their operations to IT systems, and more of these operations are being automated. However, what isn’t inevitable is the rise in IT failures and periods of downtime that digitization and automation entail. Businesses are losing billions of dollars per year from IT downtime. Fortunately, the increasing use of AI-based predictive analytics can root out problems before they even arise. [Read: 5 cognitive biases in data science — and how to avoid them] First, let’s just get a firm handle on the scale of the problem, and just how much of…
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